Webshop conditions

1. Additional agreement: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract and these items, digital content and/or services are supplied by the entrepreneur or by a third party on the basis of an agreement between the third party and the entrepreneur;
2. Reflection period: the period within which the consumer can make use of his right of withdrawal;
3. Consumer: the natural person who does not act for purposes related to his trade, business, craft or profession;
4. Day: calendar day;
5. Platform: Website and the mobile application “Flickmyhouse”. Data produced and supplied in digital form;
6. Duration agreement: an agreement that extends to the regular delivery of goods, services and/or digital content during a certain period;
7. Durable data carrier: any tool – including e-mail – that enables the consumer or entrepreneur to store information that is personally addressed to him in a way that prevents future consultation or use during a period that is tailored to the purpose for which the information is intended, and which allows unaltered reproduction of the stored information;
8. Right of withdrawal: the consumer’s option to cancel the distance contract within the cooling-off period;
9. Distance contract: an agreement concluded between the entrepreneur and the consumer in the context of an organized system for distance selling of products, digital content and/or services, whereby exclusive or joint use is made up to and including the conclusion of the agreement. uses one or more techniques for remote communication;
10. Techniek voor communicatie op afstand: middel dat kan worden gebruikt voor het sluiten van een overeenkomst, zonder dat consument en ondernemer gelijktijdig in dezelfde ruimte hoeven te zijn samengekomen;

Flickmyhouse does business directly with the end customer when they carry out Purchases, Deliveries and Returns, in order to maintain a certain anonymity, as is customary with a trade agreement based on Art.6:119a Dutch Civil Code obligations. Flickmyhouse offers its end-user tools for after-sales management and simplify guarantees.

1. Subject to the provisions of paragraph 4, the agreement is concluded at the time of acceptance by the consumer of the offer and the fulfillment of the associated conditions.
2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
4. Within legal frameworks, the entrepreneur can inform himself whether the consumer can meet his payment obligations, as well as about all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons to If he does not enter into an agreement, he is entitled to refuse an order or request or to attach special conditions to the execution.
5. At the latest upon delivery of the product, service or digital content to the consumer, the entrepreneur will send the following information, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:
   1. the visiting address of the establishment of the entrepreneur where the consumer can go with complaints;
   2. the conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
   3. the information about warranties and existing after-sales service;
   4. the price including all taxes of the product, service or digital content; to the extent applicable, the costs of delivery; and the method of payment, delivery or performance of the distance contract;
   5. the requirements for termination of the agreement if the agreement has a duration of more than one year or is of indefinite duration;
   6. if the consumer has a right of withdrawal, the model withdrawal form.
6. In the case of a long-term transaction, the provision in the previous paragraph only applies to the first delivery

1. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.
2. The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products, services and/or digital content offered. Obvious mistakes or obvious errors in the offer are not binding on the entrepreneur.
3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer.

For products:

1. The consumer can dissolve an agreement with regard to the purchase of a product during a reflection period of 30 days without stating reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but not oblige him to state his reason(s).
2. The reflection period referred to in paragraph 1 starts on the day after the consumer, or a third party designated by the consumer in advance, who is not the carrier, has received the product, or:

• a: if the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by him, has received the last product. The entrepreneur may, provided he has clearly informed the consumer about this prior to the ordering process, refuse an order for several products with different delivery times.
• b: if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, has received the last shipment or the last part;
• c: in the case of agreements for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by him, has received the first product.

For services and digital content that is not provided on a tangible medium:

The consumer can dissolve a service agreement and an agreement for the supply of digital content that is not delivered on a tangible medium during 30 days without giving reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but not oblige him to state his reason(s).

1. The reflection period referred to in paragraph 3 commences on the day following the conclusion of the agreement.

Extended reflection period for products, services and digital content that is not delivered on a material medium when informing about the right of withdrawal

5. If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model form for withdrawal, the reflection period will expire twelve months after the end of the original reflection period determined in accordance with the previous paragraphs of this article.

6. If the entrepreneur has provided the consumer with the information referred to in the previous paragraph within twelve months after the commencement date of the original cooling-off period, the cooling-off period will expire 30 days after the dayon which the consumer received that information.

1. During the cooling-off period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and functioning of the product. The basic principle here is that the consumer may only handle and inspect the product as he would be allowed to do in a store.
2. The consumer is only liable for depreciation of the product that is the result of a way of handling the product that goes beyond what is permitted in paragraph 1.
3. The consumer is not liable for depreciation of the product if the entrepreneur has not provided him with all legally required information about the right of withdrawal before or at the conclusion of the agreement.

1. If the consumer makes use of his right of withdrawal, he will report this to the entrepreneur within the cooling-off period by means of the model withdrawal form or in another unambiguous manner.
2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer returns the product, or hands it over to (an authorized representative of) the entrepreneur. This is not necessary if the entrepreneur has offered to collect the product himself. The consumer has in any case observed the return period if he returns the product before the reflection period has expired.
3. The consumer returns the product with all accessories supplied, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
5. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer. If the entrepreneur has not reported that the consumer has to bear these costs or if the entrepreneur indicates that he will bear the costs himself, the consumer does not have to bear the costs for return.
6. If the consumer withdraws after having first explicitly requested that the provision of the service or the supply of gas, water or electricity that have not been made ready for sale in a limited volume or certain quantity starts during the cooling-off period, the consumer owes the entrepreneur a an amount that is proportional to that part of the obligation that has been fulfilled by the entrepreneur at the time of withdrawal, compared to the full fulfillment of the obligation.
7. The consumer does not bear any costs for the performance of services or the supply of water, gas or electricity that have not been made ready for sale in a limited volume or quantity, or for the supply of district heating, if:
8. the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal, the reimbursement of costs in the event of withdrawal or the model withdrawal form, or;
9. the consumer has not expressly requested the commencement of the performance of the service or the delivery of gas, water, electricity or district heating during the reflection period.
10. The consumer shall not bear any costs for the full or partial delivery of digital content not supplied on a tangible medium, if:
11. he has not expressly agreed to commence fulfillment of the agreement before the end of the cooling-off period prior to its delivery;
12. he has not acknowledged to lose his right of withdrawal when granting his consent; or
13. the entrepreneur has failed to confirm this statement from the consumer.
14. If the consumer makes use of his right of withdrawal, all additional agreements will be dissolved by operation of law.
16. The consumer is only liable for depreciation of the product that is the result of a way of handling the product that goes beyond what is permitted in paragraph 1.
17. The consumer is not liable for depreciation of the product if the entrepreneur has not provided him with all legally required information about the right of withdrawal before or at the conclusion of the agreement.

1. If the entrepreneur makes the notification of withdrawal by the consumer possible electronically, he will immediately send a confirmation of receipt after receipt of this notification.
2. The entrepreneur will reimburse all payments from the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait with repayment until he has received the product or until the consumer demonstrates that he has returned the product, whichever is earlier.
3. The entrepreneur uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to a different method. The refund is free of charge for the consumer.
4. If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to reimburse the additional costs for the more expensive method.

1. The entrepreneur can exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement:
   1. Products or services whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period
   2. Agreements concluded during a public auction. A public auction is understood to mean a sales method in which products, digital content and/or services are offered by the entrepreneur to the consumer who is personally present or who is given the opportunity to be personally present at the auction, under the direction of an auctioneer, and where the successful bidder is obliged to purchase the products, digital content and/or services;
   3. Service agreements, after full performance of the service, but only if:
   4. the execution has started with the express prior consent of the consumer; and
   5. the consumer has declared that he will lose his right of withdrawal as soon as the entrepreneur has fully performed the agreement;
   6. Service agreements for the provision of accommodation, if a specific date or period of performance is provided for in the agreement and other than for residential purposes, freight transport, car rental services and catering;
   7. Agreements relating to leisure activities, if the agreement provides for a specific date or period for its implementation;
   8. Products manufactured to consumer specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;
   9. Products that spoil quickly or have a limited shelf life;
   10. Sealed products that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;
   11. Products that are irrevocably mixed with other products after delivery by their nature;
   12. Alcoholic drinks, the price of which was agreed upon when the agreement was concluded, but the delivery of which can only take place after 30 days, and the actual value of which depends on fluctuations in the market over which the entrepreneur has no influence;
   13. Sealed audio, video recordings and computer software, the seal of which has been broken after delivery;
   14. newspapers, periodicals or magazines, with the exception of subscriptions thereto;
   15. The supply of digital content other than on a tangible medium, but only if:
   16. the execution has started with the express prior consent of the consumer; and
   17. the consumer has declared that he loses his right of withdrawal.

All products offered in the Flickmyhouse catalog have a two-year warranty in accordance with European legislation.

All our items leave the suppliers’ warehouse with the packaging in perfect condition.

The first thing to check is whether the number of packets received matches the number of packets sent. Second, thoroughly inspect each package on the outside to see if there are any signs that it has been hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier labels, or any other sign that could lead to the suspicion that the goods may be damaged. It is mandatory to leave a note and signature on the courier’s waybill, either in hard copy or digital (PDA), “PACKAGE VISIBLE DAMAGED” if these signs are present. Failure to sign a package as VISIBLE DAMAGED and then present images showing visible damage to it means the incident will be automatically rejected.

The ultimate customer has 48 hours to report possible incidents to the entrepreneur. Flickmyhouse has 5 days to monitor and process this incident with its suppliers.

The consumer has up to 5 calendar days from receipt of the goods to open an incident from your Flickmyhouse account via data.flickmyhouse.com/klantenservice/. This timeframe is much longer than the usual 24/48h timeframe offered by other providers, as we want to make it easier for suppliers to obtain and provide all required documentation. After this period we can no longer claim transport insurance, and our system will not allow you to open the incident.

Once you have opened the Support section, you must choose the Logistics and After Sales channel to send your request to the correct department.

• Order not received, for questions about shipments that have not yet been received or for shipments where you have not received all packages that have been sent (partial receipt).
• Order Received, to report incidents after receiving all the packages of your order. You must provide all required documents as requested. Sending incorrect or inaccurate documents, or failing to send them, will invalidate the possibility of any claim and will result in the cancellation of the incident.

As a seller, we ask that you collect all required information to properly complete the incident. You can find all the requested information in the packing list included in all our shipments, be it B2B or dropshipping. This includes your order, the references requested, the stamps or numbers of the operators who prepared your order (check checks 1 and 2).

You will need to provide a clear explanation with as much detail as possible in the comment box. You must also include the requested images of the subject of the claim in the attachment.

Flickmyhouse does not take back the products in perfect condition that end users / customer no longer want or a wrong purchase or whatever reason.

Each distributor decides which after-sales policy is applied to their website or company. In some cases, it is preferable to return the money for the item to the customer, thereby avoiding additional logistics costs. In case it needs to be replaced, the procedure is very simple: the customer should go to www.flickmyhouse.shop/, create a completely new order and pay for it.

Flickmyhouse gives an exceptional free collection service to customers for those products with manufacturing defects that they have delivered to their customers. Flickmyhouse can do a free pick up every two months through their suppliers, as long as Members Have spent €300 in costs. If this amount is not met, Flickmyhouse will postpone the collection for a maximum of 30 days. These conditions apply in the Netherlands both European and International except for islands such as; e.g. the Canary Islands, and non-EU countries, where the suppliers must send the goods to the mainland, bear the shipping costs and indicate “defective merchandise – NO CHARGES” on the invoice.

If a carrier decides to return the products in any other way, the supplier will pay all costs incurred and must inform Flickmyhouse of this decision so that we can process the return.

Step 1

Go to your Account, go to the RETURNS tab and create a DRAFT where you add products that can be picked up as defective manufacturing. Once one of the above conditions is met, a SEND button will be automatically activated to request collection of the products. Fill in all required fields.

Step 2

Follow the steps shown, if your collection has been accepted. Enter the pick-up and parcel address. If the TSS still requires information, this will be communicated by e-mail. The status of your collection will be automatically announced by our system.

Step 3

Prepare the package in optimal condition and present all defective products in (a) large cardboard box(es). Remember that the original boxes of the products themselves must arrive intact, with no stickers or damage. That is why it is essential to reinforce cardboard boxes and to seal them properly.

Stick the label that our printing system generates on each package. Do not forget to print and stick this label (which contains the RMA number associated with your collection, the package number and an identification barcode) on each package.

The warranty covers manufacturing defects and in no way covers wear and tear or abuse. We will only refund the products that have a manufacturing defect, so you should inspect the products that show signs of wear or damage. In case of damaged packaging or with courier seals, 100% of the value of the product will not be refunded. It is therefore important that you advise your customers to properly protect the returned goods with an extra cardboard box, so as not to damage the product’s own packaging.

Step 4

Once the products are received, suppliers technical support will analyze each product, package and once they are all verified, a replacement or refund will be made as appropriate. Payments will be made in your specified data, including your account. The process of checking and refunding the merchandise can take several weeks from the time of receipt at the warehouse.

When the product shows obvious signs of misuse or unjustified damage, or arrives in poor condition;

– When the product is returned without the packaging, with damaged packaging, or with transport labels that make the packaging unusable -50% of the product value will be deducted; and

– if the product is returned with missing parts or accessories, or if the incident description is false – the product will not be refunded.

Very important: No refunds will be given on returned products that are not defective or whose incident description is false. If we do not receive confirmation or payment within 7 days, the products will be destroyed in a container park and Flickmyhouse will not accept any claim on the products under any circumstances.

1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.
2. Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This dependence on fluctuations and the fact that any prices quoted are target prices are stated in the offer.
3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
   1. they are the result of statutory regulations or provisions; or
   2. the consumer has the authority to cancel the agreement with effect from the day on which the price increase takes effect.
   3. The prices stated in the offer of products or services include VAT.

Once the merchandise has been received from our supplier/partner, and after verifying its status, we will proceed with a refund of the amount in your account. Please keep in mind that the refund process may take several weeks to evaluate the merchandise received.

If an order is not picked up by the recipient, it will be returned to our supplier/partner. Once received from our supplier/partner, it is automatically handled by their technical team and then passed to the administration department for payment processing.

The shipment of the package and its return to the warehouse will entail transportation costs, for which the company or the person who placed the order must pay. As a result, you will receive a refund of the order minus the double delivery costs.

Keep in mind that the checkout process can take several weeks.

Providing the highest quality and the best warranty is our commitment

to our customers. All items are guaranteed for a period of

two years from the date of delivery.

• Defects caused by neglect, blows, misuse, manipulation, incorrect voltage or installation, or wear and tear are not covered.
• In the case of computer products, the warranty does not cover virus removal, program recovery or reinstallation after formatting.

• If any detail of the warranty or proof of purchase has been modified, changed or replaced; and/or
• If the identification number or the product under warranty has been tampered with, or if it has been repaired without prior authorization from the Technical Service.
  

Only Dutch law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply.

Disputes between the consumer and the entrepreneur about the conclusion or implementation of agreements with regard to products and services to be delivered or delivered by this entrepreneur can, with due observance of the provisions below, be submitted by both the consumer and the entrepreneur to the Flickmyhouse Disputes Committee. , PO Box 90600, 2509 LP, The Hague (www.sgc.nl).

A dispute will only be dealt with by the Disputes Committee if the consumer has first submitted his complaint to the entrepreneur within a reasonable time.

If the complaint does not lead to a solution, the dispute must be submitted to the Disputes Committee in writing or in another form to be determined by the Committee no later than 12 months after the date on which the consumer submitted the complaint to the entrepreneur.

Wanneer de consument een geschil wil voorleggen aan de Geschillencommissie, is de ondernemer aan deze keuze gebonden. Preferably, the consumer first reports this to the entrepreneur.

If the entrepreneur wishes to submit a dispute to the disputes committee, the consumer will have to state in writing within five weeks after a written request to that effect by the entrepreneur whether he also wishes to do so or whether he wants the dispute to be handled by the competent court. If the entrepreneur is not informed of the consumer’s choice within the period of five weeks, the entrepreneur is entitled to submit the dispute to the competent court.

The Disputes Committee makes a decision under the conditions as laid down in the regulations of the Disputes Committee (www.degeschillencommissie.nl/over-ons/de-commissies/2404/thuiswinkel). The decisions of the Disputes Committee are made by way of binding advice.

The Disputes Committee will not deal with a dispute or will discontinue the handling if the entrepreneur has been granted a suspension of payments, has gone bankrupt or has actually terminated his business activities, before a dispute has been dealt with by the committee at the hearing and a final decision has been issued. has been pointed out.

For all other disputes, the other recognized disputes committee affiliated with SGC or Kifid.