Genereal terms and conditions

Genereal terms and conditions

Terms and conditions were last updated on 25-07-2025

These terms and conditions are important because they describe the agreements between you (the user) and Truefip B.V. (Flickmyhouse) when you use our services and products. Please read them carefully.

ARTICLE 1. | DEFINITIONS

Flickmyhouse: the user of these terms and conditions, part of Truefip B.V., located at Bolstoen 12K, 1046 AT Amsterdam, registered in the Amsterdam Trade Register under Chamber of Commerce number 59033657 and for intellectual property rights in the Benelux under registration number 1500952.

In these terms and conditions, the following terms mean:

Guest/User: Any natural person or organization that enters into or wishes to enter into an agreement with Flickmyhouse.

Consumer: A customer who is a natural person and does not act in the exercise of a profession or business.

Purchase Agreement: Any agreement between Flickmyhouse and the Customer regarding the delivery of products, reservations for services, or the purchase of a Premium subscription , with E-trusted as a guarantee for the Buyer Protection Guarantee.

Payment Processing: Acceptance of various payment methods. Stripe guarantees secure transactions, Stripe Connect, fraud prevention, and compliance. It accepts a wide range of payment methods from users worldwide, including credit cards, debit cards, and alternative methods such as Apple Pay, Google Pay, and other local payment methods.

Intermediary: Flickmyhouse acts as an intermediary in the conclusion of agreements for Trips, Reservations, and Entrance Tickets between users and the relevant Flickmyhouse Marketplace partners.

Flickmyhouse Marketplace Partners: External parties that offer products or services (including Trips and Entrance Tickets) through the Flickmyhouse platform.

Premium Subscription: The agreement that grants the customer access to various services of the Flickmyhouse platform: co-payments, reservations, bookings, accommodation rentals, use of parcel storage (only in the Netherlands), and national and international pick-up, delivery, and shipping facilities.

Premium Subscription Cancellation: If you do not delete your Customer ID, it will still be deleted after 540 days. and you can always request it. Cancellation of your general account will be confirmed by email after 72 hours, and it can never be reactivated with the same Match ID.Saved and you can always retrieve it. If you cancel your general account, you will receive confirmation by email after 72 hours and it can never be reactivated with the same Match ID.

Products: All tangible and digital items that Flickmyhouse supplies under a purchase agreement (e.g. merchandise, digital content).

Services: All intangible services that Flickmyhouse provides as part of a purchase agreement for end-user partners, including the procedure for making, confirming, changing, and canceling reservations, including any cancellation policies and fees associated with concluding the purchase agreement.

Travel: All travel services and package holidays offered by or through Flickmyhouse (by Partners), including transportation, accommodation, and other travel-related services.

Entrance tickets: Tickets for events, attractions, or beach, forest, and water locations offered and sold by or through Flickmyhouse (by Partners).

Written: Communication on paper, by email, or any other equivalent digital communication.

These general terms and conditions apply to every offer from Flickmyhouse and every agreement we enter into with you as a user.

We expressly reject the applicability of any of your general terms and conditions.

Deviations from these general terms and conditions are only valid if we expressly agree to them in writing. In the event of any deviation, the written agreement will prevail.

If one or more provisions in these terms and conditions or the agreement prove to be invalid or void, the remaining provisions will remain fully in force. We will then mutually agree on a new arrangement that best reflects the purpose and intent of the original provision.

Every offer from Flickmyhouse is non-binding. We can withdraw our offer immediately after you have accepted it.

You enter into a purchase agreement as a guest or if you have a valid and current Premium Subscription. Buyer protection applies to both.

You cannot derive any rights from an offer from Flickmyhouse that contains an obvious error or mistake.

An agreement is concluded as soon as you accept our offer in the manner specified by Flickmyhouse. We will confirm the conclusion of the agreement as soon as possible by email.

If you enter into the agreement on behalf of another natural person or organization, you declare that you are authorized to do so. You are jointly and severally liable with that (legal) entity for fulfilling the obligations under that Agreement.

This article only applies if you are a consumer.

As a consumer, you have the right to cancel a Premium Subscription up to 14 days after its conclusion, without giving reasons.

With a purchase agreement, you have the right to cancel it in whole or in part, without giving reasons, up to 14 days after the products have been received by or on behalf of you.

For additional webshop conditions and your buyer protection, please visit https://data.flickmyhouse.com/en/webshop-conditions/

Premium Subscription

Would you like your Premium Subscription to start within the statutory 14-day cooling-off period? This is only possible upon your express request. This applies to all products covered by the Premium Subscription , with the exception of the statutory 14-day cooling-off period for a partner.

If you exercise your right of withdrawal after the subscription has already started at your request, you owe Flickmyhouse an amount proportional to the portion of the service already provided up to the moment of withdrawal. This amount is calculated based on the total agreed price.

Purchase agreement

You do not have a right of withdrawal for:

  1. Custom-made products: Products that are made to your specifications and are not prefabricated, or are clearly intended for one or more specific persons.
  2. Mixed products: Products that, by their nature, are irreversibly mixed with other items after delivery.
  3. Perishable products: Products that spoil quickly or have a limited shelf life.
  4. Hygiene products: Products that are not suitable for return due to health protection or hygiene reasons and whose seal has been broken after delivery.
  5. Digital content: Digital content that is not delivered on a tangible medium (for example, downloads and digital tickets), provided that:
  6. You have expressly agreed to the start of the performance within the cooling-off period; and you have declared that you waive your right of withdrawal once Flickmyhouse has delivered the digital content.
  7. Flickmyhouse’s confirmation of the Agreement contains confirmation of your express request and declaration.
  8. Travel and Entrance Tickets: Leisure-related services, such as Travel Flights or Entrance Tickets, if the Agreement specifies a specific performance date or period. The right of withdrawal does not apply here due to the nature of these services and the schedule involved. Specific cancellation conditions for these services can be found at https://data.flickmyhouse.com/en/cancellation-conditions-partners/ https://data.flickmyhouse.com/annuleringsvoorwaarden-partners/.

Other exclusions: Deliveries of products for which the right of withdrawal is legally excluded or not applicable according to Section 6.5.2B of the Dutch Civil Code.

During the 14-day cooling-off period (Article 4), you must handle the products and packaging with care. You may only handle and inspect the products as you would in a physical store to assess their nature and characteristics.

If you exercise your right of withdrawal, return the products undamaged and in their original condition and packaging to Flickmyhouse.

You are liable for any diminished value of the returned products resulting from handling the products beyond what is permitted under Article 4. Flickmyhouse may charge for this diminished value or offset it against payments already received.

You must return products within 14 days of canceling the Purchase Agreement (in accordance with Article 4).

You are responsible for the costs of returning the products.

Exercise and settlement

You can exercise your right of withdrawal by sending a request to Flickmyhouse by email or using the model withdrawal form. Once we receive your request, we will confirm the withdrawal by email as soon as possible.

Flickmyhouse will refund the amount already received in relation to the withdrawal, minus any depreciation and the amount referred to in Article 4, as soon as possible, but no later than 14 days after withdrawal. This only applies to Purchase Agreements if the products have been returned to Flickmyhouse, or if you have demonstrated that the products have actually been returned.

If you only withdraw from a Purchase Agreement, you will not receive a refund for the original delivery costs you paid. We are also not obligated to reimburse additional costs if you have expressly opted for a more expensive delivery method than the standard delivery offered by Flickmyhouse.

With a Premium Subscription you can have packages shipped, for example, from your vacation address. You must register packages through your Flickmyhouse account on the website, unless Flickmyhouse deviates from this at your request. You can validate your account as indicated by Flickmyhouse.

  1. You guarantee that all information you provide when registering a shipment is correct and complete.
  2. Registered packages must be accompanied by the printed shipping label that Flickmyhouse provides during the registration process in your account.
  3. In certain specified regions, Flickmyhouse handles shipments itself. In other cases, you select an external carrier when registering the shipment.
  4. Parcels will be collected from the agreed-upon collection address or from a Parcelshop (including abroad).). You guarantee that the parcel can be collected at the agreed-upon time at the collection address.

Shipping packages depends on the availability of the carrier at your specified pickup and delivery address. If a registered shipment cannot be delivered, you will be notified no later than four hours before the scheduled pickup time. You are not entitled to any compensation for the unexpected cancellation of a shipment.

Shipments shipped by Flickmyhouse are insured against damage and loss if you opted for insured shipping when registering and Flickmyhouse has received the additional payment for this. If a shipment is shipped by an external carrier, it is only insured if and to the extent that the external carrier has declared such insurance applicable, in accordance with the carrier’s insurance terms and conditions.

If a shipment is carried out by an external carrier, Flickmyhouse is not liable for any errors, deficiencies, damage, or loss caused by that carrier. However, Flickmyhouse will, to the extent reasonably expected, support you with any problems with the Shipment and any disputes between you and the external carrier. This is a best efforts obligation, not a result obligation.

If Flickmyhouse or an external carrier carries out a shipping order based on incorrect or incomplete information provided by you, or because you fail to fulfill another obligation for shipping a package, Flickmyhouse or the external carrier may refuse the Shipment and/or charge you for any resulting additional costs and/or damages. All reasonable costs, such as judicial, extrajudicial, and enforcement costs, incurred to obtain the amounts owed by the Counterparty, will be borne by the Counterparty, provided that the provisions of the Debt Collection Costs Act will not be deviated from to the detriment of Consumers.

The Premium Subscription applies to the “shared payment” option in the

“multifunctional shopping cart” and is part of the premium account model. Without a premium account, the user cannot use this option.

  1. Use of the Smart Shopping Cart

The “Smart Shopping Cart” feature allows a registered group administrator to add any individuals or users to a shared shopping cart on behalf of the group. These added users are authorized to make reservations, bookings, and payments, and/or make changes to existing reservations, bookings, payments, and delivery times. The group administrator is virtually responsiblefor the users they add and the authorizations granted to them. There is a limit of 20 people who can jointly pay for orders and reservations.

  1. Pay Together (Premium Account)

Users who wish to use the “Pay Together” feature must register for a premium account for a monthly fee of €9.90. The registration requirements for this partially premium account include:

  • Consumer Purchase, Data Privacy, and Right of Withdrawal from the webshop terms and conditions and Flickmyhouse general terms and conditions apply to the Premium Account option.
  • This account option requires a group administrator (18 years or older) to invite and add other members.
  • The user(s) will receive a unique Match ID that only Flickmyhouse can track (first-party) for them; this data will not be shared with third parties.

  • Once added via a QR code, members can actively participate in the purchase/order process in the shopping cart.
  • Once in the shopping cart, the member is asked to validate the requested objectives using their own guest account, including: providing name and address information, specifying a fictitious budget amount, and accepting the terms and conditions at checkout.
  • There are no fees for paying together™ for products or services. You can cancel your account at any time. All transactions are processed exclusively through the Stripe payment platform, article 5.3, or a direct bank transfer. You cannot store funds in your account.
  • When completing the shopping cart process for *purchasing, reserving, booking, and paying, the group manager’s match ID is liable for the non-purchase of the product or the cancellation of a (travel) service for and by all members. Any reservation and administration fees incurred at that time will be recovered from the group manager, as will all fees from package returns and any cancellation policies of travel partners that are invoiced to Flickmyhouse.

  1. Using the Chat direct function

  • Users who want to use the “Chat Direct” functionality must sign up for a premium account for a monthly fee of €9.90.
  • Where the user (expats) can chat directly with owners or providers for the rental of different types of living space at home and abroad.

Respond to and search for homes for 30 days with the Premium Subscription

If the Premium Subscription is for 12 months, it will be automatically renewed for another 12 months after this period, unless the subscription is canceled in a timely manner. If the user does not wish automatic consent, they must immediately notify us by email to [email protected]



The Premium Subscription ends upon cancellation with one month’s notice, but not before the end of the fixed term, if applicable. When canceling, you must provide your Customer ID, which can then be deleted upon request. If you do not delete it, your Customer ID will be retained for 540 days and you can always request it. Cancellation of your general account will be confirmed by email after 72 hours, and it can never be reactivated with the same Match ID.Saved and you can always retrieve it. If you cancel your general account, you will receive confirmation by email after 72 hours and it can never be reactivated with the same Match ID.




All execution and delivery times specified by Flickmyhouse are indicative and not binding. Flickmyhouse will only be in default after you have given us written notice of default, granting us a reasonable period in which to perform, and we have allowed this period to elapse without performing.

Products will be delivered to the delivery address you specified.

The risk of loss and damage to the products passes to you once the products have been received by or on behalf of you.

Even if the delivery period is exceeded (see Article 4), you may not refuse the products and you must pay the amount owed to Flickmyhouse.

If products could not be delivered due to a circumstance attributable to you, Flickmyhouse may store the products at your expense and risk. You remain obligated to pay the amount owed. Any additional costs associated with this, such as additional delivery charges, are your responsibility. However, as a consumer, the risk of loss and damage only passes to you once you have actually received the products.

Travel, Reservations, Tickets

Flickmyhouse acts as an intermediary in the conclusion of agreements for Travel, Reservations, and Tickets between users and the relevant Flickmyhouse Marketplace partners. The specific terms and conditions for the execution of the trip, service, or event are those of the partner (e.g., tour operators, handyman companies, wellness providers, car, boat, rental companies, airlines, hotels, or event organizers). These specific terms and conditions are clearly stated in the offer and/or confirmation of your booking or purchase. By placing the reservation/booking/purchase, you agree to these terms and conditions of the partner.

Reservations, Bookings, and Payment Processing :

Bookings for travel, reservations for attractions or services, and entrance tickets (international) are final upon receipt of a payment, as specified in the advertisement or from the offer in the webshop. As a payment provider, Stripe handles all compliance requirements for users of the Flickmyhouse shopping cart system (such as PCI DSS for card data), including payment processing, payment security, chargebacks, fraud prevention, and merchant verification.

Cancellation and Changes by Customer:

Cancellation or changes to a booked Trip or purchased Entrance Tickets are possible through Flickmyhouse, unless explicitly stated otherwise in the specific terms and conditions of the relevant partner. For additional terms and conditions, please consult https://data.flickmyhouse.com/en/cancellation-conditions-partners/

If cancellation or changes are possible through the Partner, this will be done exclusively in accordance with the Partner’s cancellation and change policy. The Partner may charge fees for this. Flickmyhouse is not responsible for these fees or for any refunds issued by the Partner.

The Consumer does not have a right of withdrawal for Trips and Entrance Tickets as referred to in Article 4, paragraph 8, of these General Terms and Conditions, given the nature of these services (services related to leisure activities on a specific date or period).

Cancellation and Changes by Partner/Force Majeure:

If a trip or event is canceled or changed by the partner, the partner’s terms and conditions will prevail. Flickmyhouse will inform you of this as soon as we are aware and, to the extent reasonable, will assist you in handling the process with the partner.

Flickmyhouse is not liable for cancellations, changes, or shortcomings resulting from force majeure on the part of the Partner or third-party service providers (e.g., airlines, hotels, event venues).

Travel Documents and Information: You are responsible for having the correct travel documents (passports, visas, etc.) in a timely manner and for complying with any health regulations or other requirements for the travel destination.

Liability: The liability for the execution of Trips and Entrance Tickets lies primarily with the relevant partner. The liability limitations in Article 13 of these Terms and Conditions apply to Flickmyhouse’s role as intermediary.

Immediately after delivery of the products, or as soon as possible thereafter, you must check whether the nature and quantity of the products correspond to the agreement. If you believe this is not the case, you must notify Flickmyhouse immediately.

Complaints about defects that were not reasonably visible or recognizable upon delivery must be submitted to Flickmyhouse in writing, stating the reasons, within five days of becoming aware of the defect (or reasonably could have been aware of it).

As a consumer, you can no longer invoke non-conformity (failure to comply with the Agreement) if you have not complained to Flickmyhouse about it within two months of discovering the defect.

Even if you complain in a timely manner, your obligation to pay Flickmyhouse on time remains, unless the law provides a mandatory exception for consumers.

The warranty on delivered products is limited to any expressly agreed-upon warranty in writing. Any warranty provided by Flickmyhouse, the manufacturer, or the importer does not affect the mandatory statutory rights and claims that consumers may assert (for example, the right to a compliant product).

Without prejudice to the warranty terms, any applicable warranty (including a Consumer’s claim of non-conformity) will lapse if a defect arises from an external cause after delivery, or from any other circumstance beyond Flickmyhouse’s control. This includes (but is not limited to): damage, natural wear and tear, damage caused by acts of nature, improper or improper use, use contrary to Flickmyhouse’s instructions for use, improper or irregular maintenance, and modifications to the Products (including repairs carried out without Flickmyhouse’s prior written consent).

Flickmyhouse is not obligated to fulfill the agreement if we are prevented from doing so by a circumstance beyond our control (force majeure). Force majeure includes any independent or unforeseen circumstance that makes fulfillment of the Agreement unreasonably impossible for Flickmyhouse. This includes, but is not limited to, bankruptcies, third-party fraud, discontinuation of services, strikes, employee illness, pandemics, epidemics, transport difficulties, fire, and government measures.

Flickmyhouse may also invoke force majeure if the situation arises after we should already have performed.

Only if the force majeure situation permanently renders fulfillment of the Agreement impossible or lasts longer than three months may either party terminate the agreement with immediate effect, without judicial intervention.

If, upon the occurrence of the force majeure situation, Flickmyhouse has already partially fulfilled its obligations, or can only partially fulfill them, we may invoice separately for the part of the Agreement already performed or still to be performed, as if it were a separate Agreement.

Damage resulting from force majeure is never eligible for compensation, except as provided in the previous paragraph.

If circumstances reasonably warrant it, Flickmyhouse may suspend the performance of the agreement or immediately terminate the agreement in whole or in part, without judicial intervention. This is possible if you fail to fulfill your obligations, do not fulfill them on time, or do not fulfill them completely, or if Flickmyhouse, after entering into the agreement, has reasonable grounds to fear that you will not fulfill your obligations.

If the failure (or impending failure) is not permanently impossible, the right to terminate only arises after Flickmyhouse has given you written notice of default, setting a reasonable period in which to comply, and that period has expired without compliance.

If your company is liquidated or transferred to a third party, you are bankrupt, have applied for a (provisional) suspension of payments, your assets are seized, or you are otherwise unable to freely dispose of your assets, Flickmyhouse may terminate the Agreement with immediate effect and without judicial intervention. This does not apply if you have already provided sufficient security for the fulfilment of your payment obligations.

You are never entitled to compensation in connection with the suspension or termination right that Flickmyhouse exercises under this article.

You are obligated to compensate Flickmyhouse for any damages suffered as a result of the suspension or termination of the Agreement.

If Flickmyhouse terminates the agreement under this article, all claims against you are immediately due and payable. Flickmyhouse may then, without prejudice to any other rights, immediately repossess any rented items.

Flickmyhouse is not liable for any damage caused by our reliance on incorrect or incomplete information provided by you as a guest or administrator in the Premium Subscription for the Paytogheter Payment process.

Flickmyhouse is never liable for indirect damage, such as losses incurred, lost profits, and damage due to business interruption. Flickmyhouse is, without prejudice to the other provisions of these terms and conditions (in particular Section 4 of these general terms and conditions), only liable for direct damage you suffer as a result of an attributable failure by Flickmyhouse to fulfill the Agreement. An attributable failure is a failure that a good and careful professional can and should avoid, taking into account normal vigilance and the required professional knowledge and resources.

Flickmyhouse always refers to the website https://data.flickmyhouse.com/en/cancellation-conditions-partners/ which means that the affiliated partner is solely responsible for the cancellation. These conditions may be updated every six months in real time due to changes in domestic and international providers, as well as parcel carriers. Common changes include: parcel opening times, different carrier pickup times, currency exchange rate fluctuations during reservations or bookings, natural phenomena, malfunctioning mechanisms, and staff changes.

Direct damage includes only:

The reasonable costs of determining the cause and extent of the damage, insofar as the determination relates to damage as defined in these terms and conditions.

Any reasonable costs incurred to ensure that Flickmyhouse’s defective performance still complies with the agreement, insofar as these can be attributed to Flickmyhouse.

Reasonable costs incurred to prevent or limit damage, insofar as you demonstrate that these costs have led to a limitation of the direct damage.

Flickmyhouse is not liable for damage to or loss of a Shipment, except under any insurance you may have taken out for a fee for Shipments carried out by Flickmyhouse itself.

Should Flickmyhouse, despite the provisions of these general terms and conditions, nevertheless be liable for any damage, this liability will be limited to a maximum of the invoice value of the Agreement, or to that portion of the Agreement to which Flickmyhouse’s liability relates.

The limitation period for all legal actions against Flickmyhouse is one year. However, for consumers, the limitation period for legal actions based on non-conformity (consumer purchases) is two years.

You indemnify Flickmyhouse against any claims from third parties who suffer damage in connection with the performance of the Agreement and the cause of which cannot be attributed to Flickmyhouse. If Flickmyhouse is held liable by third parties, you are obligated to assist Flickmyhouse both in and out of court and to immediately take all reasonable steps. If you fail to take adequate measures, Flickmyhouse may take them itself without notice of default. All resulting costs and damages to Flickmyhouse and/or third parties are entirely at your own expense and risk.

In the case of a consumer purchase, the restrictions in this article do not extend beyond what is permitted under Article 7:24, paragraph 2, of the Dutch Civil Code.

All products sold by Flickmyhouse remain our property until you have fully and correctly fulfilled all your obligations under the agreement.

You are prohibited from selling, pledging, or otherwise encumbering the products subject to the retention of title.

If third parties seize the products subject to retention of title, or wish to establish or assert rights to them, you are obligated to notify Flickmyhouse as soon as possible.

You grant Flickmyhouse (or third parties designated by us) unconditional permission to enter all locations where the products subject to retention of title are located. If you are in default, Flickmyhouse may repossess the products in question. You will bear all reasonable costs associated with this.

If, after the sold products have been delivered to Flickmyhouse, you have fulfilled your obligations, the retention of title to these products will be revived if you fail to fulfill your obligations under a later agreement.

Complaints regarding the performance of the agreement must, without prejudice to Article 9, be submitted to Flickmyhouse by email within a reasonable period after you have identified the grounds for the complaint, fully and clearly described.

Complaints submitted to Flickmyhouse will be answered within seven days of receipt. If a complaint requires a longer processing time, you will receive an acknowledgement of receipt within seven days and an indication of when you can expect a more detailed response.

If a Consumer’s complaint cannot be resolved amicably, the Consumer can submit the dispute to the Dispute Resolution Committee via the EU-platform (https://eur-lex.europa.eu/eli/reg/2024/3228/oj) .

Every Agreement and all legal relationships arising from it between you and Flickmyhouse are exclusively governed by Dutch law.

The parties will only appeal to the courts after they have made every effort to resolve the dispute amicably.

To the extent that the law does not deviate from this under the given circumstances, only the competent court within the district where Flickmyhouse is established will be appointed to hear any legal disputes between the parties.

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